Your delivery spend, finally managed.
If your business runs on regional couriers, delivery is one of your largest operating costs — and the only one with no dedicated daily owner. You hand it to a courier and trust their invoice. Ship Steward becomes that owner: an embedded team and forensic platform that manages your courier spend from pick up to paid.
Ship Steward is a managed courier-logistics service for any operation that relies on dedicated regional couriers — an embedded team plus a forensic platform that audits every courier invoice, optimizes routes, tracks incidents, runs RFPs, and reports to leadership.
We’re measured against the invoice
Same operations, same couriers — a different operating layer. These are realized client results.
Figures are realized client actuals. Forward-looking targets (e.g. conservative Year-1 ranges) are labelled as targets, never as results.
The one major spend nobody manages
You hand delivery to a courier and trust their invoice and their reporting. That’s where the money leaks.
A Major Unmanaged Cost
Delivery is one of your largest operating costs — often a top-three line — and the only one with no dedicated daily owner.
The Fox Audits the Henhouse
You verify courier performance using the courier’s own reporting. There’s no independent check on your side.
No Single View
Multiple sites, multiple couriers, multiple invoice formats — and no normalized way to compare any of them.
Parcel Audits Miss It
Freight-audit firms only touch FedEx and UPS. Your dedicated medical-courier invoice is exactly what they don’t cover.
An embedded team, powered by a forensic platform
Not software you install. Not a consultant who leaves with the knowledge. A dedicated function on your side of the table.
We run the courier layer with you
A dedicated Ship Steward audits every courier invoice and chases every credit, optimizes your routes, tracks delivery incidents to resolution, runs competitive RFPs, and reports to your leadership — on a weekly, monthly, and quarterly cadence.
It’s the agency outcome without renting out your data or adding headcount. We manage one of the largest lines on your P&L from pick up to paid — and it pays for itself inside the first quarter.
How Courier Management Works
Every cycle, your spend gets lower — and your data gets sharper
Six stages, one continuous loop — renegotiated rates stick, route consolidation persists, the data compounds. Hover any stage for the detail.
Built for any dedicated-courier operation
Wherever a regional courier moves time-critical deliveries, the spend leaks the same way — and we manage it the same way. Find your industry:
Six services, one managed layer
Two savings engines and four operational modules — all under one accountable team.
Invoice Audit
Every courier invoice reconciled to the rate card and route data — overcharges recovered.
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Route Optimization
The cheapest compliant plan, built for LTC constraints — before the courier ever bills.
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Incident Management (I2R)
CC us on the emails you already send — every issue tracked to resolution with an audit trail.
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TimeKeeper
Pharmacy-ops reporting that shows where late releases actually start — before the courier conversation.
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RFP Support
Competitive courier bids on normalized data — we write the package and run the process.
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Executive Dashboards
One CFO/COO-ready rollup of spend, savings, and courier performance across every site.
Learn more →Not a parcel auditor. Not route software. Not another hire.
Ship Steward owns the whole dedicated-courier spend lifecycle — plan, perform, audit, recover — and a team works it daily.
Parcel / Freight Audit
Those firms only work FedEx and UPS small-parcel. The dedicated medical-courier invoice — routes, stats, sweeps, linehaul — is exactly what they don’t cover, and where the leakage hides.
Route Software
Generic route tools dispatch and forget — they plan a route and never check it back against the invoice. We optimize the plan, then audit what the courier actually billed against it.
Doing It In-House
Delivery is the one major spend with no daily owner because nobody has the time. We’re the embedded team — daily management without a new hire, and your data never leaves the building.
Questions buyers ask
What is Ship Steward, exactly?
Ship Steward is a managed courier-logistics service for businesses that rely on dedicated regional couriers — an embedded team plus a forensic platform that audits every courier invoice, optimizes routes, tracks incidents, runs RFPs, and reports to leadership. It manages one of your largest costs end to end, not a slice of it.
Is this software we install, or a service you run?
A service. We run the audits, write the RFPs, manage the couriers, and report monthly — powered by our platform but operated by a dedicated team on your side of the table. There’s nothing for your staff to install or operate.
How is Ship Steward different from a freight-audit firm?
Parcel-audit firms only touch FedEx and UPS small-parcel. Ship Steward audits the dedicated regional medical-courier invoice — routes, stats, sweeps, and linehaul — which those firms don’t cover and where the largest leakage hides.
What kind of results do clients see?
Realized client results include $325K/yr recovered at a single site (optimization plus renegotiated rates), over $1 million in historical overcharge credits recovered through audit, and an 8% run-rate reduction across an 11-location delivery network. Your number is confirmed by a full audit, never promised up front.
What does it cost — and do we have to switch couriers?
One managed-service price: a percentage of the freight under management, with no minimums or setup fees, typically net-positive inside the first quarter. And no — we audit and optimize your current spend first; re-bidding through RFP Support is there when you choose.
See your number in 90 days.
We start with a read on your current spend — outliers flagged, a weekly cadence live — and you judge the partnership on dollars recovered, not promises.
Get Your 90-Day Plan