Working with us is Easy:
Get Orders in the system, define your carrier selection rules, agree cost plus and start getting deliveries executed.
1. Interfacing Inbound Orders:
- We can receive orders in a variety of ways, FTP, API, EDI, or manual input through web portal.
- Order validation Criteria
- Automated Address validation and proactive identification of issues prior to send to Carriers.
- Service level and order constraints check
2. Selecting the Appropriate Provider:
- All businesses define different metrics for what qualifies a satisfied customer on final mile delivery. We agree your business critical items and define the Carrier selection algorithm specific to those requirements.
- Speed (1 hour, 2 hour, 4 hour, same day before 5pm, next day etc.)
- Time Window (between 11 and 12)
- White Glove (signature, assembly, set up)
- Cost
3. Sending the Order and Tracking:
- We transmit the order to the Carrier selection algorithm and then monitor and track all significant milestones and events
- Pick Up, is it on time or late
- Delivery, on time or late
- Any delivery exceptions (closed, no one at home, weather etc.)
4. Invoice Auditing and Billing:
- We believe that rating needs to be transparent, we provide all negotiated rates and agree a cost plus methodology for billing, no hidden costs no suprises.
- Our software has audited over 100 million deliveries we have specific delivery issues we look for that can affect invoicing and we flag those orders for correction by the carrier prior to payment.
- If there are discrepancies between the invoice and the expected costs, we flag the order and efficiently resolve through a dispute, reason, resolution portal for agreed payment.